Making a complaint

Gulf Gas and Power UK are committed to providing excellent customer service and will do all we can to assist our customers in managing their account.  We recognise that sometimes things do go wrong. Our aim is to ensure we can help and manage our customers concerns in an efficient and timely manner.

 

How we handle complaints

Our customer service advisors are trained to offer you the best experience and will do their utmost to help and assist in any complaint you may have.  We aim to reply to complaints by 5pm the following working day after we receive the complaint, however, more complex issues may take longer. You can raise a complaint by:

W: Visit gulfgasandpower.uk/contact

T: 0800 830 3670

A: Freepost GULF GAS AND POWER

To view our complaints handling process in full, please click here.

 

Consumer help and advice

For free independent advice as an energy consumer, for example, getting a better deal, how to reduce your bills or to ask for help when experiencing difficulty paying your bills, Citizens Advice Consumer Service has produced a ‘Know your rights’ leaflet. To download a copy, please click here.

For information or advice please telephone the Citizens Advice consumer helpline 03454 04 05 06 Monday to Friday 9.00am – 5.00pm or visit the Citizen's Advice Consumer Service website.

 

Other formats

If you need a copy of our complaints managements procedure in large print or audio, please contact us.

 

Our Regulator

To find out more about our regulator please click here.

 

Our complaints performance

Quarter Number of complaints received Number of complaints per 10,000 customers Number of complaints resolved Number of complaints resolved per 10,000 customers % complaints resolved by the end of the next working day % complaints resolved within 8 weeks
January - March 2018 1 100 1 100 100 100
April - June 2018 12 71 12 71 70 100
July - September 2018 33 33 18 18 44 100