Your Direct Debit payments will be based on the amount of energy you have used in the previous month. If you have provided us with a meter reading, or if you have a compatible Smart or Advanced meter, this amount should be based on an actual meter reading. If we have no meter readings available, this amount will be estimated based on previous consumption.
We highly value your time so we've got great online tools for you to get in touch with us.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.