If there is credit on your account and you have provided up to date meter readings, you can contact us to arrange a refund of the full credit amount. We may ask for photographs of your electricity and / or gas meters to substantiate your readings. Your refund will then be paid into the same account you use to pay for your energy. Refunds can take up to 14 days to process from the date we receive your refund request.
We highly value your time so we've got great online tools for you to get in touch with us.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.