How can we support you today?

How do I make a complaint?

We're sorry you feel you need to make a complaint. If there's anything we've done that you aren't happy with, or if something hasn't gone to plan with your energy supply, please get in touch and we'll do whatever we can to resolve your issue.

You can find details of our complaints policy here, which you'll also find details of where you can get independent advice on your complaint.

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Get in touch with us

We highly value your time so we've got great online tools for you to get in touch with us.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

Prefer to speak to someone on the phone?

0800 830 3675

Business Energy

  • Monday
    9am - 5pm
  • Tuesday
    9am - 5pm
  • Wednesday
    9am - 5pm
  • Thursday
    9am - 5pm
  • Friday
    9am - 3.30pm
  • Saturday
  • Sunday

Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.