My account is in credit. Can I have a refund?

If you’ve built up credit on your account, you may be eligible for a refund, however there are a couple of things to consider before you make a refund request:

  • Have you provided us with actual meter readings and have you been billed up to date?
  • You’re likely to use less energy in the Summer than in the Winter, so credit built up during warmer months is likely to be used up when the weather gets colder.
  • If your account runs into debt, this could result in your Direct Debit payments being increased.

When can I ask for a refund?

You can request a refund at any time, as long as you:

  • Provide us with up to date meter readings to allow us to bring your account up to date.
  • Leave enough credit on your account to pay your next Direct Debit.

We may ask for photographs of your electricity and / or gas meters to substantiate your readings.

How do I apply for my refund?

To request a refund, simply get in touch and we’ll arrange this for you.

How will you pay my refund?

Your refund will be paid into the same account you use to pay for your energy. Refunds can take up to 14 days to process from the date we receive your refund request.

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