If you’ve built up credit on your account, you may be eligible for a refund, however there are a couple of things to consider before you make a refund request:
When can I ask for a refund?
You can request a refund at any time, as long as you:
We may ask for photographs of your electricity and / or gas meters to substantiate your readings.
How do I apply for my refund?
To request a refund, simply get in touch and we’ll arrange this for you.
How will you pay my refund?
Your refund will be paid into the same account you use to pay for your energy. Refunds can take up to 14 days to process from the date we receive your refund request.
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Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.