How can we support you today?

Why have my energy prices increased?

If you're on a fixed term tariff, your prices will not change throughout your term. If you think your prices have changed, it could be for a couple of reasons:

-You might have come to the end of your fixed term and are now on a default tariff which may be more expensive than the tariff you were previously on. If this has happened, contact us to discuss a new fixed term tariff.

-At least once each year, we'll review your account to make sure your Direct Debit payments are adequate for the amount of energy you are using. If we see you are paying too much or too little, we'll adjust your Direct Debit accordingly. We'll always let you know before any changes are made to your payments.

-If you cancel your Direct Debit during your fixed term, you will be charged at non-Direct Debit rates which may be higher than the tariff you were previously on. If this has happened, please contact us to reinstate your Direct Debit.

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Home Energy

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