If you decide you'd like to move to another energy supplier, there's a few things to bear in mind:
- If you're more than six weeks away from the end of a fixed term tariff, you may need to pay an exit fee. Please get in touch and we’ll discuss this with you.
- If you want to leave and you’re less than six weeks away from the end of your fixed term, you can leave without any penalties and there’s no need to contact us. Your new supplier will do this for you.
- Your final bill will include any credit or debt you have on your account. Although having debt shouldn't affect your switch, it's worth checking your balance before you move.
Make sure you take the time to see what energy deals we have on offer - we'd love it if you stayed!
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My Gulf account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.