If you decide you'd like to move to another energy supplier, there's a few things to bear in mind:
- If you're more than six weeks away from the end of a fixed term tariff, you may need to pay an exit fee. Please get in touch and we’ll discuss this with you.
- If you want to leave and you’re less than six weeks away from the end of your fixed term, you can leave without any penalties and there’s no need to contact us. Your new supplier will do this for you.
- Your final bill will include any credit or debt you have on your account. Although having debt shouldn't affect your switch, it's worth checking your balance before you move.
Make sure you take the time to see what energy deals we have on offer - we'd love it if you stayed!
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