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Why can't you validate my bank details?

When you sign up to join Gulf Gas & Power, we perform a number of checks on the information you provide to us, including your address and your bank details.

We check bank details for two reasons; first to make sure that you've entered the correct information and secondly to make sure that we're able to link you to the account details you supply. This is done to prevent fraud.

We match the data you supply to us with a national database containing data supplied by all UK banks. In some cases, although the information you've supplied to us is correct, we're unable to find your information because it's out of date (you may have recently moved home, for example) or because your bank hasn't updated the database.

Unfortunately, in these cases, we're not able to proceed with your application until your bank has made the necessary updates to the information held against your record.