How can we support you today?

If you have a second generation (SMETS2) meter, you'll be able to join and your meter will continue

Not right now - we expect to start fitting meters for our customers from April 2020.We'll contact

An Economy 7 meter is a type of electricity meter which allows customers to have tariffs which

A Meter Point Administration Number (MPAN) is a 21 digit number used to identify individual

A Meter Point Reference Number is a number between 6 and 10 that identifies individual gas meters.

As long as the meter is only moving between 1 and 2 meters, we can support you with this; please

We can offer these services to people eligible for the Priority Services Register. If you want to

We can exchange a faulty meter with no costs incurred. We will need a meter photograph to evidence

You will need to press '9' on your meter to wake the meter up. The displays should then switch