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Do you support Smart Meters?
If you have a second generation (SMETS2) meter, you'll be able to join and your meter will continue
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Do you install Smart Meters?
Not right now - we expect to start fitting meters for our customers from April 2020.We'll contact
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What is an Economy-7 meter?
An Economy 7 meter is a type of electricity meter which allows customers to have tariffs which
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What is an MPAN?
A Meter Point Administration Number (MPAN) is a 21 digit number used to identify individual
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What is an MPRN?
A Meter Point Reference Number is a number between 6 and 10 that identifies individual gas meters.
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I want to move my meter. How can I do this?
As long as the meter is only moving between 1 and 2 meters, we can support you with this; please
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I struggle to read my meters each month. Is there a way someone can read this for me?
We can offer these services to people eligible for the Priority Services Register. If you want to
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My meter is faulty. How can I fix it?
We can exchange a faulty meter with no costs incurred. We will need a meter photograph to evidence
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How do I obtain a reading from my smart meter?
You will need to press '9' on your meter to wake the meter up. The displays should then switch
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