We want to reassure our customers that our business will continue to run as usual. We're working around the clock to make sure we're able to give you the best possible service during this time.
As you might expect we're experiencing higher than usual call volumes right now, which means it's taking us a bit longer to answer the phone than it usually would. We appreciate your patience with this, but we also urge you to only contact us by telephone in the event of an emergency. This is so we can keep our lines clear for urgent issues and for our more vulnerable customers.
For all non-urgent enquiries, please use our FAQ pages, our contact forms and our online chat services. You can also use your online account to provide us with meter readings, make payments or access your bills. Please note, due to an increase in the amount of contact forms we're receiving, responses are taking up to 3 working days.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My Gulf account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.