Across the industry all non-urgent metering jobs have been suspended, we will continue to update you on this – this is being done to protect both our customers and our teams. For people who aren’t able to update their meter reads themselves online, we’ll be calling customers and asking you to help us by reading your own meter over the phone, wherever possible.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My Gulf account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.