Our Additional Charges
There are occasions where we’ll need to charge fees in addition to your usual energy costs. Our fees are listed below. If you have any questions, please get in touch.
|Testing your meter|
|Meter accuracy test - electricity meter||£126.00|
|Ofgem meter accuracy test - gas meter||Up to £156.00*|
|Moving your meter|
|Change the position of your meter - electricity meter||Please contact us for a quotation|
|Change the position of your meter - gas meter||Please contact us for a quotation|
|Unable to take Direct Debit payment (per occurrence)||Home energy - £7.50, Commercial energy - £20.00|
|Late Payment (per occurrence)||Home energy - £20.00, Commercial energy - £50.00|
|Recovery of debt and disconnections|
|Suspension or permanent disconnection of the supply under warrant (single meter point)||Up to £1,000**|
|Reconnection fees||Up to £200|
|Debt Collection Agency referral fees and subsequent costs incurred whilst pursuing outstanding debt||Up to £500***|
* Cost will vary based on the type of meter, location of your property.
**Costs will vary based on meter type, property type and the location of your property. Costs include the cost to apply for a Warrant and associated court fees, the costs of exercising the Warrant and any costs incurred to isolate a supply.
***Costs may vary based on the level of outstanding debt.
Prices correct as of 27/09/2019 and are subject to change. All prices are inclusive of VAT.